The Attorney General of New York launched an investigation to determine whether the three main Internet operators that crisscross the city does not deceive consumers by charging them with benefits intended to make them benefit from more connection speed, without guaranteeing quality of service, ensures Reuters.
letters sent Friday at Verizon Cablevision and Time Warner asking them to provide copies of all the information they sent to their customers, as well as copies of all tests performed to determine flow rates.
“New Yorkers deserve Internet speeds for which they pay. But it turns out that many of us are paying for something, and get another, “said Attorney General Eric Schneiderman of New York in a statement.
The spokesman for Time Warner Cable Bobby Amirshahi said in a statement: “We are confident that we offer our customers the speed and service that we promise them.” The Cablevision spokesman Charlie Schueler also commented, explaining that the Optimum Online service “consistently outperforms advertised broadband speeds, including tests of the FCC and internal tests.” Verizon refuses commented the news.
The survey focuses particularly on interconnection agreements, or contractual deals that Internet service providers spend with other networks for the mutual exchange of data . One of the reasons for the investigation relates to the fact that consumers ‘premium’ experience service disruptions due to technical problems and trade disputes generated by interconnection agreements.